LABEL TO LABEL Shop Return and Refund Policy

This Policy applies only to merchandise purchased through the LABEL TO LABEL Shop in the LABEL TO LABEL iOS app and delivered within Japan. It does not apply to purchases from third-party retailers or other sellers.

For a return, refund, cancellation, damaged item, delivery issue, or other order concern, contact the LABEL TO LABEL team through in-app chat or email connect@label-to-label.com. Please include the order number and a short description of the request.

A change-of-mind return must be requested within 14 calendar days after delivery. Contact LABEL TO LABEL before sending an item so that the order can be identified and the correct return instructions can be confirmed. Sending an item without contacting us first may delay identification and processing, but does not limit rights that cannot be excluded under applicable law.

For a change-of-mind return, the item must be unused, unworn, unwashed, unaltered, and in resalable condition, with its original tags and packaging. Proof of purchase or the relevant Shop order must be provided. Reasonable handling needed to inspect the item does not affect mandatory consumer rights.

Change-of-mind returns are not accepted for underwear, intimate apparel, swimwear bottoms, hosiery, or comparable hygiene-sensitive apparel; food, beverages, perishable or temperature-controlled goods; opened, used, or unsealed cosmetics, skincare, haircare, fragrance, or personal-care products; any unopened personal-care product clearly identified as non-returnable before purchase; other sealed hygiene or safety-sensitive goods after the seal is opened; personalized or made-to-order goods; gift cards or cash-equivalent value; items worn, washed, altered, or damaged after delivery; or items clearly identified before purchase as final sale with no change-of-mind returns. The applicable restriction will be shown on the product page and final order-confirmation screen. These exclusions do not apply where an item is incorrect, damaged, unsafe, does not conform to the order, or applicable law requires another remedy.

If an item is incorrect, damaged on arrival, or does not conform to the order, contact LABEL TO LABEL promptly, preferably within seven days after delivery. We may request the order number and photographs reasonably needed to review the issue. Depending on the circumstances and applicable law, LABEL TO LABEL will arrange an appropriate repair, replacement, return, price adjustment, or refund and will cover reasonable authorized return-shipping costs.

The seven-day period is a request for prompt notification, not a limit on statutory rights or remedies.

Displayed product prices include Japanese consumption tax and standard delivery within Japan. No separate standard-delivery charge is added at checkout. Orders are normally delivered within seven business days after order confirmation; same-day delivery may be available depending on the destination, order time, and product availability. A longer product-specific estimate will be shown before purchase. If delivery is expected to exceed the indicated period, LABEL TO LABEL will contact the customer promptly by email or in-app communication with an updated estimate.

For an accepted change-of-mind return, the customer is responsible for return-shipping costs and should use a trackable method. LABEL TO LABEL is responsible for reasonable authorized return-shipping costs when the item is incorrect, damaged on arrival, or does not conform to the order. The customer is responsible for the item until it is received at the return address, except where applicable law provides otherwise.

After contacting LABEL TO LABEL and confirming the return instructions, send the return to:

LABEL TO LABEL K.K. (レーベルトゥレーベル株式会社) Floor 26, Kyobashi Edogrand 2-2-1 Kyobashi, Chuo-ku Tokyo 104-0031, Japan

Email: connect@label-to-label.com Phone: 03-6837-6949 / +81-3-6837-6949

Returned items are inspected after receipt. When a return is accepted, the eligible amount is refunded to the original payment method, normally within 10 business days after receipt and inspection. A payment provider or financial institution may require additional processing time.

For an accepted change-of-mind return, the eligible refund is the amount actually paid for the returned item. Because standard delivery within Japan is included in the displayed product price, no separate outbound delivery charge is deducted from the refund. The customer remains responsible for return shipping as described in “Delivery and return shipping”. If LABEL TO LABEL cancels an unshipped order, cannot supply the ordered item, or accepts responsibility for an incorrect, damaged, or non-conforming item, the corresponding refund will include all amounts required by applicable law.

Direct exchanges for a change of mind are not offered. This does not restrict replacement or other remedies for incorrect, damaged or non-conforming goods. To obtain a different size, color, or item, complete an accepted return and place a new order, subject to availability. A cancellation request made before shipment may be submitted through in-app chat or email, but cancellation cannot be guaranteed once fulfillment has begun. After shipment, this Policy applies.

An accepted cancellation, return, refund, chargeback, or dispute outcome may create a linked reversal and recalculate current or future qualification under the LABEL TO LABEL Benefits Program Terms.

Nothing in this Policy limits rights or remedies that cannot be excluded under applicable Japanese law. LABEL TO LABEL may update this Policy to reflect changes in the Shop, fulfillment process, or applicable law. The effective date and last-updated date identify the current version.

The return conditions disclosed when an order is placed continue to apply to that order. Later changes do not retrospectively reduce those rights. These exclusions describe return conditions; they do not mean every listed product category is offered in the Shop.