Website Privacy Policy

This Privacy Policy applies only to the public LABEL TO LABEL website. It does not apply to the LABEL TO LABEL iOS app or features available within the app, which are governed by the separate iOS Privacy Policy and iOS Terms.

The English and Japanese versions are intended to describe the same practices. If they differ, they will be interpreted in accordance with applicable law and corrected where necessary.

The public website does not require a visitor account and currently provides no contact form, newsletter subscription, checkout, payment flow, visitor upload, or user-content submission.

When your browser requests a page or media file, hosting, delivery, and security infrastructure may automatically process limited technical information such as IP address, browser and device information, requested URL, referring page, timestamps, response status, and security or diagnostic events. This information is used only as reasonably necessary to deliver, protect, troubleshoot, and maintain the website.

The website provides direct email and telephone actions. It does not collect or retain the content of an inquiry through a website form.

If you choose to contact us by email or telephone, the information you provide is processed through your chosen email or telephone provider and received by LABEL TO LABEL outside the website. We may use that information to respond, evaluate a business request, maintain relationship history, protect our rights, and comply with legal or recordkeeping obligations.

We may use limited website-related information to deliver requested pages and media, maintain availability and security, detect misuse, diagnose faults, respond to direct inquiries, maintain appropriate business records, and comply with applicable law.

The website does not sell personal information and does not use visitor information to make solely automated decisions that produce legal or similarly significant effects.

As of the effective date of this Policy, the public website does not set analytics or advertising cookies and does not use advertising pixels or cross-site behavioral tracking. It does not ask visitors to consent to non-essential cookies.

If non-essential analytics, advertising, or similar technologies are introduced in the future, this Policy will be updated and any legally required consent controls will be provided before those technologies are enabled.

The public website does not create visitor accounts or profiles and does not provide newsletter registration, contact forms, checkout, payment, messaging, uploads, or user-content submission features. It does not collect activity from LABEL TO LABEL for iOS or information submitted within the app.

If any of these features are introduced in the future, this Policy will be updated and any legally required notice or choice will be provided before the related information is collected.

We use service providers to host, deliver, store and secure the website, and to provide company email and telephone communications. Google provides the website's cloud infrastructure, and Google Workspace is used for company email. Providers process information within the scope of the services they provide and the applicable legal and contractual requirements.

Where Japanese law requires consent for disclosure of personal data to a third party, we obtain that consent unless a statutory exception applies. Outsourcing within the stated purposes of use is subject to the rules for supervising service providers. We may also disclose information as required or permitted by applicable law, including lawful requests from competent authorities. We do not sell personal information or share it for cross-site behavioral advertising.

The website’s primary data storage is configured in Tokyo, Japan. Google and other service providers may process limited information in Japan and in other jurisdictions where they or their subprocessors operate, including for service operation, security, support, and resilience.

Where applicable law requires it, we use appropriate legal, contractual, technical, and organizational safeguards for international processing and transfers.

We handle personal information under Japan's Act on the Protection of Personal Information for the purposes described in this Policy. Where that law requires consent, including for a use beyond the permitted purposes or a regulated disclosure, we obtain consent unless an applicable statutory exception permits the processing.

If the GDPR or a comparable law also applies to a particular activity, the relevant basis may be performance of a contract or steps you request before a contract, compliance with a legal obligation, consent, or legitimate interests in operating and securing the website where those interests are not overridden by your rights.

Technical and security records are retained only for as long as reasonably necessary to deliver, diagnose, secure, and protect the website, prevent misuse, comply with applicable law, and maintain operational continuity, subject to the practices of the relevant infrastructure provider.

Email or telephone correspondence and related business records may be retained for as long as needed to respond, manage the relevant relationship, resolve disputes, protect rights, meet contractual or legal obligations, and maintain appropriate records. Provider backup or recovery copies may remain for a limited recovery period before they are finally deleted or overwritten.

Under Japan's Act on the Protection of Personal Information, you may request notification of the purposes of use, disclosure of retained personal data and applicable third-party provision records, correction, addition or deletion of inaccurate data, and suspension of use, erasure or cessation of third-party provision where the statutory conditions are met. Where another applicable law provides additional rights, those rights also apply. You may withdraw consent for processing based on consent; this does not change the lawfulness of earlier processing.

Contact us with the request and the information concerned. We may ask for information reasonably needed to verify your identity or an agent's authority. We will respond as required by applicable law and explain a refusal or partial refusal where required. Any legally permitted fee and its basis will be explained before the charged procedure. You may also raise a concern with the Personal Information Protection Commission or another competent authority. These rights are subject to the limits and exceptions in applicable law.

We use access restrictions, authentication, encrypted communications and other administrative, technical and organizational safeguards appropriate to the information handled. Access is limited according to responsibilities and operational need. We take reasonable steps to supervise service providers and respond to suspected security incidents. Information about applicable safeguards can be requested using the contact details below, except where disclosure would undermine security. No website or transmission method can guarantee absolute security.

The website is intended for business, professional, partner, and general company-information audiences. It is not directed to children, and we do not knowingly use the website to collect personal information from children.

The website may provide direct links to third-party destinations such as Apple Maps, the App Store, email and telephone services, or external editorial sources. The public website does not embed third-party video, map, social-media, or tracking services. After you follow a link, the third party’s own privacy policy and terms apply. LABEL TO LABEL does not control third-party data practices, content, availability, or security.

We may update this Privacy Policy to reflect changes in the website, infrastructure, business practices, or applicable law. The effective date and last-updated date shown with the Policy will identify the current version. Material changes may be highlighted where appropriate.

For privacy questions, complaints, or requests concerning retained personal data, contact:

Data controller: LABEL TO LABEL K.K. Registered headquarters: Floor 26, Kyobashi Edogrand, 2-2-1 Kyobashi, Chuo-ku, Tokyo 104-0031, Japan Representative Director & CEO: Alberto Nomura Email: connect@label-to-label.com Phone: +81 3 6837 6949

Please describe the request and the information concerned. We may verify your identity before responding and will handle the request in accordance with applicable law.