LABEL TO LABEL for iOS Terms and Conditions

This document is available in English and Japanese.

The two versions are intended to have the same meaning. If they differ, the English version takes precedence only to the extent permitted by applicable law. This does not limit rights or protections that cannot lawfully be excluded.

These Terms and Conditions ("Terms") govern the LABEL TO LABEL iOS app, shown on the device as "LILA", including public information, LILA AI interactions, Messages, Project Rooms, voice messages and files, updates, meetings, Access and invitations, private saved places and place sharing, profiles, notifications, reports, Capture, permitted business tools, Benefits and physical-product Shop checkout when available, Apple system integrations, TestFlight testing and support (the "Service").

The Service is provided by LABEL TO LABEL K.K. ("LABEL TO LABEL", "we", "us" or "our"). By accepting these Terms and using the Service, you agree to them. If you do not agree, do not use the Service.

The app provides public company information alongside personal and restricted features. Availability depends on the feature, your account, your permissions and whether the feature has been made available. Personal saved places are private unless you choose to share them. Partner, brand, retailer and project areas are available only to authorized users. The app is not a substitute for medical, legal, financial or other regulated professional services and must not be used for safety-critical decisions.

LILA and Messages may require acceptance of these Terms and the iOS Privacy Policy. Private areas may require sign-in, approved membership or invitations, and additional access checks. Access to one area does not automatically grant access to another.

You may use the Service only if you are at least 16 years old and its use is permitted by applicable law. If you are under 18 in Japan, or otherwise a minor under applicable law, obtain a parent or legal guardian’s consent where required. Nothing in these Terms removes a minor’s statutory cancellation rights.

If you use the Service on behalf of a company, brand, agency, retailer, organization, or other legal entity, you represent that you have authority to bind that entity to these Terms. In that case, "you" includes both you and that entity.

You are responsible for ensuring that any users, employees, contractors, collaborators, visitors, or partners you invite or authorize to use the Service comply with these Terms.

You are responsible for your account, Apple ID, sign-in credentials, device access, Messages, LILA activity, QR/access pass use, meeting access, invite codes, and all activity that occurs through your account or access privileges.

You must keep credentials, access passes, QR codes, and invite codes confidential and must not share access with unauthorized persons. You must promptly notify us if you believe your account, device, pass, QR code, meeting access, or Service access has been compromised.

We may require authentication, Face ID or device security, access checks, QR/pass checks, approval, device checks, or other security measures before allowing access to certain features.

The app is licensed, not sold, to you.

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to download, install, and use the app on Apple-branded products that you own or control, and as otherwise permitted by the Apple Media Services Terms and Conditions, including any applicable Family Sharing, volume purchase, or legacy contact rules.

These Terms are intended to comply with Apple's minimum terms for a custom end-user license agreement. If Apple rules or the Apple Media Services Terms and Conditions control an Apple-managed usage rule, platform matter, refund, cancellation, Family Sharing rule, volume purchase rule, or purchase matter, those Apple rules apply to that Apple-managed matter.

You may not copy, modify, distribute, sell, lease, sublicense, transfer, reverse engineer, decompile, disassemble, or attempt to derive source code from the app or Service except to the extent applicable law permits this despite the restriction. You may not bypass access controls, security measures, QR/access pass controls, rate limits, or usage limits. You may not interfere with, disrupt, overload, scrape, crawl, or abuse the Service. We reserve all rights not expressly granted in these Terms.

"User Content" means any content, data, files, messages, images, audio recordings, voice messages, attachments, prompts, LILA chat messages, human Messages, project information and contributions, support messages, reports, reported content, report attachments, meeting request subjects or notes, saved-place information and cover images, app update content, partner notices, profile information, access records, feedback, or other material that you or your authorized users submit, upload, create, store, send, process, or share through the Service.

You retain ownership of your User Content. You are solely responsible for your User Content and for the consequences of uploading, saving, sending, processing, or sharing it through the Service.

You represent and warrant that you have all rights, permissions, licenses, and authority needed to use, upload, save, process, and share your User Content through the Service; that your User Content does not violate applicable law, third-party rights, confidentiality obligations, platform terms, intellectual property rights, privacy rights, publicity rights, employment obligations, or contractual duties; and that you will not submit sensitive or prohibited content.

You grant Label to Label a worldwide, non-exclusive, royalty-free, sublicensable license to host, store, reproduce, process, transmit, display, analyze, modify for technical formatting, create outputs from, and otherwise use your User Content as needed to provide, secure, support, improve, and enforce the Service. This license includes the right to process User Content through service providers that help us provide the Service.

The Service may include human Messages between you and Label to Label, topic-based meeting requests, partner notices, protected-access notices, meeting details, office-arrival support, QR/access passes, Apple Maps routing to office locations, and other relationship-continuity features.

Messages may include text, voice messages, attachments, replies, delivery/read state, transcripts, and related conversation metadata. Messages may be direct conversations with Label to Label or shared conversations created by Label to Label with selected signed-in users. Shared conversation content may be visible to the participants in that conversation and authorized Label to Label team members. If you leave a shared conversation, you stop receiving future access and notifications for that conversation, but content you already sent may remain visible to the remaining participants and Label to Label where needed for continuity, safety, legal compliance, or business records. Voice-message transcripts are provided for convenience and may be incomplete or inaccurate; the audio message remains the source content.

Projects are shared business collaboration records available only to current authorized project members. Project owners may manage membership, roles, structure, steps, assignments, dates, and status. A person added later may see the current project structure, current and completed steps, and project files, but Project Room messages and activity are available only from that person's latest join time. A person who leaves or is removed loses project access, while contributions made during authorized participation may remain available to current members for continuity, security, legal compliance, or business records.

Project steps, dates, assignments, status changes, completion actor, and completion time are operational records. They do not by themselves constitute an electronic signature, binding acceptance, contractual approval, certification of performance, or guarantee. Any binding scope, approval, delivery acceptance, payment obligation, intellectual-property transfer, or other legal commitment must be separately confirmed by authorized parties in an appropriate agreement or written communication.

Saved places are private unless you choose to share them. Authorized recipients may retain shared content or create a separate private copy in their own account; a recipient's separate copy may remain after you edit or delete your original content or account. Access to official Label to Label locations remains subject to current permissions. My Places does not provide continuous or background location sharing.

You are responsible for checking saved-place and map information before relying on or sharing it, and for ensuring that you have the right and authority to use the location, name, address, and cover image. You must not disclose another person's current or precise location without their knowledge and lawful authority, or use location information for stalking, surveillance, harassment, or safety harm.

The Service may allow you to report a message, attachment, shared file, or general issue. Reports are support and safety communications. We may review the reported content, report details, supporting files, screenshots, status history, and related account/conversation context, and we may send status or resolution notifications to the reporting user.

Meeting requests are requests to begin a conversation about a topic. They do not guarantee an appointment, calendar booking, office visit, response time, access approval, or business relationship unless Label to Label confirms those details separately in writing through an authorized representative.

Access passes, QR codes, meeting details, and private notices are for the intended recipient only. You must not copy, forward, resell, publish, modify, or use them for unauthorized access.

We may revoke, expire, modify, or disable access passes, meeting access, partner access, or other protected access at any time where needed for security, operational, legal, or relationship-management reasons.

The Service may include a Shop for tangible products. The Shop may be hidden, unavailable, or checkout disabled until we choose to publish products. When enabled, Shop checkout is intended only for tangible goods or real-world fulfillment outside the app. We do not use non-Apple payment methods to sell digital content, subscriptions, app features, LILA usage limits, memberships, access rights, or other in-app digital benefits.

Product information, availability, pricing, shipping timing, return eligibility, and checkout availability may change. A product is not reserved or purchased unless checkout is completed and confirmed. If a product becomes unavailable, an order cannot be fulfilled, or a payment or inventory issue occurs, we may cancel the order and arrange a refund or another appropriate solution.

Shop checkout is limited to delivery within Japan. Prices are shown in Japanese yen and include consumption tax and standard delivery. The applicable delivery and return conditions are presented before payment; the Shop Return and Refund Policy and Commercial Transactions Disclosure provide the general conditions. You are responsible for entering accurate recipient and shipping information.

Payments are processed by payment providers such as Stripe, and Apple Pay if enabled. We do not collect or store full payment card numbers or card security codes. Payment authorization, settlement, refunds, card network rules, chargebacks, and payment-provider availability are handled by the applicable payment provider, card issuer, bank, or platform according to their own terms.

Apple Maps and related Apple services are provided by Apple and are subject to Apple's terms and policies. We do not control or guarantee Apple Maps routing, map data, reverse-geocoded addresses, location accuracy, or travel information.

Spotlight, App Intents, notifications, Calendar, haptics, Sign in with Apple, and other Apple-native system features are provided through Apple platform services. Availability and behavior may vary by device, operating system, region, settings, and Apple account status. If you choose Calendar synchronization, the Service may create, display, and update a linked access appointment, event invitation, project, or step schedule. The shared record in the app remains authoritative, and Calendar edits do not change that record. Synchronization may be delayed or unavailable depending on Calendar permission, device or Apple service availability, connectivity, and whether the app can refresh.

The Service may use AI systems to help answer questions, explain Label to Label services, orient potential partners, support app navigation, summarize company/service information, and provide related outputs ("AI Outputs").

AI Outputs may be inaccurate, incomplete, outdated, biased, unsuitable, or inconsistent. You are responsible for reviewing, verifying, editing, and approving AI Outputs before relying on them or sharing them.

AI Outputs are not legal, financial, medical, tax, compliance, safety, investment, employment, or professional advice. The Service does not replace human judgment, professional review, quality control, legal review, or business decision-making.

Nothing in LILA's output creates a binding offer, contract, fiduciary relationship, guaranteed appointment, guaranteed access, guaranteed response, or guaranteed business result unless expressly confirmed by Label to Label in writing through an authorized representative.

User Content and AI Outputs may be processed by OpenAI and other providers as described in the iOS Privacy Policy. They may be retained and reviewed for the functionality, quality and security purposes described there. Separate permission required for a particular transfer is not replaced by these Terms.

Human Messages and LILA conversations are separate product areas. Human Messages are for communication with Label to Label; LILA is AI-assisted and should not be treated as a human representative unless the app clearly indicates otherwise.

You must not upload, submit, send, request, generate, share, store, or process content through the Service that is illegal, harmful, abusive, sensitive, or inappropriate for a professional Label to Label context.

Prohibited content includes:

- Sensitive personal information, including health information, biometric data, genetic data, government identification numbers, financial account numbers, payment card details, criminal history, union membership, religious beliefs, political opinions, sexual orientation, or other special care-required personal information; or another person's precise or current location without that person's knowledge and lawful authority, including location used for stalking, surveillance, harassment, or safety harm. - Nude, sexual, intimate, pornographic, exploitative, or sexually suggestive images or text. - Images or information involving minors, children, or vulnerable persons, except ordinary business materials that you are lawfully authorized to use and that do not include sensitive or exploitative content. - Harassment, bullying, threats, stalking, doxxing, hate speech, discrimination, abuse, or content that targets a person or group based on protected characteristics. - Graphic violence, self-harm, suicide instructions, dangerous conduct, illegal activity, weapons instructions, or controlled substances. - Confidential third-party information, trade secrets, unreleased product information, private communications, or proprietary materials unless you have express authority to use them. - Content that infringes intellectual property, privacy, publicity, contract, employment, or other rights. - Malware, spyware, malicious code, credential theft, phishing, spam, scams, deceptive content, or attempts to compromise systems. - Content designed to evade moderation, security, usage limits, or legal obligations. - Content that violates Apple rules, third-party platform rules, website terms, or applicable law.

If you are unsure whether content is permitted, do not upload, send, or process it through the Service.

Information requested in designated account, checkout or support fields may be provided for those purposes. Authorized confidential business materials are permitted only in appropriate supported features. This does not permit unlawful, exploitative or otherwise prohibited content.

You must not use the Service for unlawful, harmful, deceptive, exploitative, or abusive purposes; impersonate another person or organization; misrepresent your authority, affiliation, identity, access right, meeting status, or business relationship; use the Service to harass, monitor, profile, or target individuals; upload or transmit malicious code; attempt unauthorized access; copy or misuse access passes; attempt to access or infer non-public technical, security, operational, or business information; or use the Service in a way that harms Label to Label, Apple, service providers, users, partners, or third parties.

The Service may rely on third-party service providers, including Apple services, hosting, AI processing, notifications, authentication, maps, payment processing, shipping or fulfillment support, diagnostics, and support tools. Your use of those features may be subject to additional third-party terms.

We do not control third-party services and are not responsible for their availability, accuracy, lawfulness, policies, security, or practices.

Our Privacy Policy explains how we collect, use, disclose, retain, and protect information in connection with the Service. By using the Service, you acknowledge that we process information as described in the Privacy Policy.

Privacy Policy URL: https://www.label-to-label.com/label-to-label-app-privacy

If you voluntarily provide ideas, suggestions or feedback about the Service, you permit us to use that feedback without payment to develop and improve our products and services. This permission does not transfer ownership of your private files or business materials, waive confidentiality obligations, or override the iOS Privacy Policy or mandatory rights.

Label to Label and its licensors own all rights, title, and interest in and to the Service, including the app, software, design, user interface, workflows, models, prompts, templates, documentation, trademarks, logos, service names, non-public methods, and related intellectual property.

Except for the limited license granted to you in these Terms, no rights are transferred to you. You may not use the Label to Label name, LILA name, logos, trademarks, or branding without our prior written permission.

We may, but are not obligated to, monitor, review, remove, restrict, revoke, expire, or disable access to User Content, access passes, meeting access, protected access, accounts, or features if we believe that you violated these Terms; User Content may be prohibited, unlawful, infringing, abusive, sensitive, unsafe, or inappropriate; your use may create legal, security, privacy, operational, reputational, or platform risk; we need to comply with law, legal process, Apple rules, service provider requirements, or requests from authorities; or we need to protect Label to Label, users, service providers, Apple, or third parties.

We may suspend or terminate your access without prior notice where we believe immediate action is necessary.

Any monitoring, restriction or termination remains subject to applicable law, including obligations that cannot be disclaimed and the mandatory protections in these Terms.

You may stop using the Service at any time.

You may request account deletion or privacy assistance by using any available in-app deletion feature or the contact details under “Contact”.

If you use Sign in with Apple, the in-app account deletion flow may require Apple confirmation and may request revocation of the app's Sign in with Apple access. Account deletion is intended to remove the account and user-scoped app data from active systems, subject to our Privacy Policy, legal obligations, security needs, backup retention, and limited deletion audit records retained for accountability. Your active project access ends, but project contributions that form part of a shared business record may remain available to current authorized members as described in the Privacy Policy. User Content that another recipient separately saved in their own account may remain under that recipient's control. Admin-managed role or business-access records may be retained where needed for security or relationship management, and Apple or other service-provider records are handled under their own terms.

After termination, your right to use the Service ends immediately. Sections that by their nature should survive termination will survive, including sections on User Content responsibility, prohibited content, ownership, privacy, disclaimers, limitation of liability, indemnity, governing law, and dispute resolution.

The Service may change over time. We may add, modify, limit, suspend, or discontinue features, integrations, platforms, or support at any time.

The Service may be unavailable due to maintenance, updates, outages, network issues, service provider failures, Apple platform issues, security events, or other reasons.

We do not guarantee that the Service will be uninterrupted, error-free, secure, available in every country or region, compatible with every device, maintained for any particular period, or suitable for every business need.

The Service is provided in its current form and subject to availability. To the extent permitted by applicable law, we do not guarantee completeness, suitability for a particular purpose, freedom from third-party rights, uninterrupted operation or the absence of errors.

The protections in “Limitation of Liability” take precedence. These exclusions do not override the mandatory rights that apply to a physical-product purchase, a statutory refund, or another liability that cannot lawfully be excluded.

Subject to the protections below, and only to the extent permitted by applicable law, LABEL TO LABEL is not liable for indirect or consequential loss, lost profits, loss of business opportunities, goodwill or data, service interruption or the cost of substitute services arising from the Service or these Terms.

For liability that may lawfully be limited, our total liability for claims relating to the Service, a product purchase through it or these Terms will not exceed the greater of JPY 10,000 or the amount you paid directly to us for the Service or product purchase at issue during the 12 months before the event giving rise to the claim.

The exclusions and limits in these Terms do not apply to liability arising from our intentional misconduct or gross negligence, or to any liability or remedy that cannot be excluded or limited under Japan's Consumer Contract Act, product-liability law or other mandatory law. They do not remove statutory rights concerning defective or non-conforming goods or a refund required by law.

To the extent permitted by applicable law, you are responsible for reasonable losses and third-party claims caused by your intentional or negligent breach of these Terms, unlawful use of the Service or infringement of a third party's rights. Recoverable costs may include reasonable legal fees where permitted by law and attributable to that conduct.

This obligation does not require you to bear losses caused by our own misconduct or losses for which liability cannot lawfully be transferred to you. We may manage the response to a covered third-party claim and request reasonable cooperation. We will not agree to a settlement imposing an obligation on you without your consent.

These Terms are between you and Label to Label, not Apple. Label to Label, not Apple, is solely responsible for the Service and its content.

Apple has no obligation to provide maintenance or support for the Service. Label to Label is responsible for support as described in these Terms and as required by applicable law.

If the Service fails to conform to an applicable warranty, you may notify Apple, and Apple will refund the purchase price paid for the app, if any, in accordance with the applicable Apple terms. To the maximum extent permitted by law, Apple has no other warranty obligation with respect to the Service.

Label to Label, not Apple, is responsible for addressing claims relating to the Service or your possession and use of the Service, including product liability claims, legal or regulatory compliance claims, consumer protection claims, privacy claims, and intellectual property infringement claims.

You represent and warrant that you are not located in a country or region subject to a U.S. government embargo or designated by the U.S. government as a "terrorist supporting" country, and that you are not listed on any U.S. government list of prohibited or restricted parties.

You must comply with applicable third-party terms when using the Service.

Apple and its subsidiaries are third-party beneficiaries of these Terms. Upon your acceptance of these Terms, Apple will have the right to enforce these Terms against you as a third-party beneficiary.

If a third party claims that the app or your possession and use of it infringes intellectual property rights, LABEL TO LABEL is responsible for investigating, defending, settling and resolving that claim. This app-license provision does not make Apple responsible for physical products purchased through Shop.

You must comply with all applicable export control, sanctions, anti-corruption, consumer protection, privacy, data protection, intellectual property, and platform laws when using the Service.

You are responsible for determining whether your use of the Service is lawful in your country or region and for obtaining any permissions, consents, notices, or approvals required for your User Content and business use.

We may revise these Terms where the requirements of Article 548-4 of the Japanese Civil Code or another applicable legal basis are satisfied. Where we rely on the rules for changing standard terms, the change must benefit users generally or be reasonable in light of the contract's purpose, the need for the change, its contents and the other relevant circumstances.

We will make the revised terms and their effective date available by an appropriate method, including notice on the website or in the app, with advance notice where required by law. If a change requires your individual agreement, we will seek that agreement. Continued use alone does not replace consent required by law. Changes do not retrospectively reduce rights relating to an existing product order.

These Terms are governed by the laws of Japan, without regard to conflict-of-law rules.

To the maximum extent permitted by law, the Tokyo District Court has exclusive jurisdiction as the court of first instance over disputes arising out of or relating to these Terms or the Service.

Nothing in this section limits any mandatory consumer protection rights that cannot be waived under applicable law.

These Terms, together with the Privacy Policy and any additional terms presented in the app or App Store, form the entire agreement between you and Label to Label regarding the Service.

If any provision of these Terms is found unenforceable, the remaining provisions will remain in effect. Our failure to enforce a provision is not a waiver of our right to do so later.

You may not assign or transfer these Terms without our prior written consent. We may assign or transfer these Terms in connection with a merger, acquisition, reorganization, sale of assets, corporate transaction, or operation of law.

Any transfer of the contract remains subject to applicable law and any consent it requires, and does not remove mandatory rights or the privacy protections applicable to your information.

For support, legal notices, account deletion requests, privacy requests, abuse reports, content reports, or questions about these Terms, contact:

LABEL TO LABEL K.K. (レーベルトゥレーベル株式会社)

Floor 26, Kyobashi Edogrand, 2-2-1 Kyobashi, Chuo-ku, Tokyo 104-0031, Japan

Email: connect@label-to-label.com

Phone: 03-6837-6949 / +81-3-6837-6949