LABEL TO LABEL Benefits Program Terms

Benefits is offered by LABEL TO LABEL K.K. to eligible signed-in clients. Participation, levels, invitations, reservations, Event Passes, and Travel Courtesy are personal to the account and may not be sold, transferred, or shared.

Benefits is an experience-led program. It is not points, money, credit, a wallet, a discount, a voucher balance, or any other redeemable value. Benefits does not guarantee gifts or free products.

Only merchandise purchased directly through the LABEL TO LABEL Shop or recorded by authorized staff as a verified direct LABEL TO LABEL Retail purchase can qualify. Third-party retail purchases, B2B Showroom activity, delivery or service charges, gift wrapping, non-product fees, gift cards, and cash-like value do not qualify.

The qualifying amount is the tax-inclusive merchandise amount actually paid after merchandise discounts. A Shop purchase qualifies only after payment is authoritatively confirmed. A Retail purchase qualifies only after authorized staff verifies and records it.

Each Season runs from January 1 through June 30 or from July 1 through December 31, using Asia/Tokyo time. Qualification starts from the program activation date published by LABEL TO LABEL. Earlier purchases do not qualify unless LABEL TO LABEL expressly confirms otherwise through a verified record.

Net Eligible Spend is qualifying merchandise value minus accepted reversals. A retained piece is one qualifying physical item that has not been reversed. Season Value is a qualification measure calculated from Net Eligible Spend, retained pieces, and purchasing continuity; it is not spendable value.

The retained-piece bonus is 0% for 0–1 pieces, 5% for 2 pieces, 10% for 3 pieces, 15% for 4 pieces, and 20% for 5 or more pieces. Continuity starts at 1.00; ranks 2–9 use 1.20–1.90 respectively, and rank 10 or above uses 2.00. After one inactive Season, continuity falls by one rank; after two consecutive inactive Seasons, it resets to rank 1. An active Season requires at least one retained qualifying piece.

The continuity factor and retained-piece bonus are added together and capped at 2.00. Season Value is Net Eligible Spend multiplied by that combined factor and rounded down to the nearest whole yen.

- Level 1: Everyone starts here. The Seasonal Experience unlocks at ¥100,000 actual Net Eligible Spend and includes the member plus one guest, the standard booking window, and no Travel Courtesy. - Level 2: Reached at ¥300,000 Season Value. It includes the member plus two guests, an earlier booking window, and one eligible Travel Courtesy ride up to ¥5,000 when offered. - Level 3: Reached at ¥500,000 Season Value. It includes the member plus three guests, the earliest booking window, and two eligible Travel Courtesy rides up to ¥5,000 each when offered.

All levels receive the same quality of Seasonal Experience. An earned level and the Level 1 Experience unlock are protected through the following Season. The active level is the higher of the protected level and the level earned in the current Season.

A return request alone does not change Benefits. When a return, cancellation, refund, chargeback, or dispute outcome is accepted and confirmed, LABEL TO LABEL records a linked reversal and recalculates current and future qualification. A same-value size or color exchange does not change qualifying value; an exchange with a price difference is treated as a return and a new purchase.

For Shop purchases, the separate Shop Return and Refund Policy governs return eligibility, deadlines, condition requirements, shipping responsibility, inspection and refund timing. Direct Retail purchases are subject to the return conditions provided for that purchase and applicable law. A later reversal does not withdraw a completed Seasonal Experience or cancel an already confirmed reservation, except where fraud or abuse requires review.

LABEL TO LABEL may publish one or more Seasonal Experiences, but does not guarantee a fixed number in any Season. Each Experience is subject to its published date, location, booking windows, cancellation deadline, and total capacity.

Eligible clients choose their guest count within their level allowance. Every attendee, including every guest regardless of age, uses one capacity place. A party is confirmed or waitlisted as one group. A waitlist offer may hold the complete party for no more than six hours and expires if it is not accepted in time.

A confirmed reservation creates a personal Event Pass and QR code for check-in. Reservations and passes may not be transferred. LABEL TO LABEL may make necessary date, time, location, or operational changes, or cancel an Experience, and will notify affected clients through available channels.

LABEL TO LABEL may send a Personal Invitation to a specific signed-in client for one exact Experience. It bypasses eligibility only for that Experience, uses the Level 1 package of the member plus one guest, counts against capacity, and includes no Travel Courtesy. It does not change spending, Season Value, continuity, level, or future eligibility.

Travel Courtesy is available only for selected Seasonal Experiences and eligible confirmed Level 2 or Level 3 reservations. The allowance belongs to the member's reservation, not to each guest, and the party is expected to travel together.

Any fare above the stated LABEL TO LABEL contribution is paid by the client. Travel Courtesy has no cash alternative, reimbursement, transfer, or carry-forward value and is limited to the relevant Experience location and time window. The transport provider owns ride availability, redemption, checkout, excess payment, and its own service terms.

LABEL TO LABEL may send useful operational notices about booking availability, Personal Invitations, waitlist offers, material Experience changes, cancellations, Travel Courtesy readiness, and confirmed-reservation reminders. Notification delivery may depend on app preferences, device settings, network availability, and Apple services. The current information and deadlines shown in Benefits remain authoritative.

Program rules are versioned and normally change only at a January or July Season boundary. LABEL TO LABEL may make earlier changes when reasonably required by law, security, fraud prevention, provider availability, or safe operation. Material changes will be identified by an updated date and notified where required or appropriate. Updated acceptance may be requested.

LABEL TO LABEL may correct verified errors and may restrict Benefits where there is fraud, manipulation, unauthorized transfer, false purchase information, QR or private-link misuse, or other unlawful or abusive conduct. Nothing in these Benefits Terms limits mandatory consumer rights under applicable law.

Any change remains subject to the requirements for amendment and notice in the iOS Terms and applicable Japanese law; where individual consent is required, continued participation alone does not replace it.

Benefits account, purchase, reservation, notification, and operational records are handled under the LABEL TO LABEL for iOS Privacy Policy. The governing-law, jurisdiction, liability, and general provisions in the LABEL TO LABEL for iOS Terms and Conditions also apply to Benefits.

Questions about Benefits may be sent to:

LABEL TO LABEL K.K. (レーベルトゥレーベル株式会社)

Floor 26, Kyobashi Edogrand, 2-2-1 Kyobashi, Chuo-ku, Tokyo 104-0031, Japan

Email: connect@label-to-label.com

Phone: 03-6837-6949 / +81-3-6837-6949